In the case of import and export by air, we can provide full-scope door-to-door delivery services which include pick-up, customs clearance, storage, packaging and all other necessary tasks. Depending on the services requested, we choose the route, airline and subcontractor partners that are the most ideal for the client and the goods. We can also organise charter flights or transport by on-board courier, if needed. You can also track the current status of the goods online and with the help of our dedicated administrators.
How does it work?
- Well-established partners and routes
We only work with reliable subcontractors in possession of a proven track record of many years. We place particular emphasis on the thorough and careful selection of subcontractors, looking for partnerships with a stable and flawless performance. We prepare a specially selected route offer for your shipment based on our best practice.
- Dedicated contact persons
With our company, you do not need to call around to finally find someone to speak to. We designate an operator and a sales contact for you for each delivery order, and it is only natural that they will exactly know who you are, and will be able to tell you at any time where your shipment is at, without the need for any identification.
- Traditional freight forwarding
For each air transport assignment, our aim is to ensure that once you have placed your order with us, you can sit back and relax. We believe in traditional human relationships based on trust, even in this modern age. Therefore you will not receive automated messages from us, but from real people who pay attention to your interests and check exactly what they write to you.
The steps of working together
- 1. Request for proposal and recommendations for routes
We thoroughly assess your precise needs and the shipment’s parameters and provide a customised solution for it, even in several versions.
- 2. Order, shipment initiation
We will choose our best agent for the shipment task. The agent will be provided with the shipment details and will get in touch with the sender.
- 3. Delivery with ongoing communication
We will then handle the complete administration of the goods and continuously communicate with you, and will prepare weekly reports. You do not even need to ask where your shipment is at.